Conflict Resolution Management tangles important characteristics. It is a strong preventive tool to encounter and defuse potential conflicts. It brings efficient and applicable skills to cope with interpersonal clashes and business conflicts. It teaches how to manage collaborative negotiation and achieve a win-win result.

Conflicts bring plenty of emotions for introverts as well as for extraverts. Thus, whenever you are caught up at the heart of a conflict, the following are five fundamental tips you can apply to manage your conflicts.

1. Step back
“Vent” your emotions, acknowledge and handle them. Structure your thoughts and self-analysis, identify your positions and needs. Focus on the problem and not on the person.

2. Empowerment and recognition
“Put yourself in the other’s shoes”. Understand and recognize emotions, Listen carefully to perception, needs, consider culture differences, and issues. “Learn from the past and focus on the future.” Ask questions. Choose your words. Some words open up communication, others shut it. Be honest and sincere while sharing information in order to establish trust.

3. Issues
List and label all the different issues involved. Begin with the easiest issues then endeavor the more complex. Be open, communicate clearly and pledge satisfaction for both sides.

4. Common grounds
Determine and specify the common grounds. This process is a significant element for reconciliation.

5. Resolution
Brainstorm the solutions. When resolution is founded and agreement reached, guard the main principle; ensure a win-win result. Probe the “reality check” process; check if the resolutions are concrete, doable in the present and viable in the future.

**This featured article will reinforce the learnings of our Coaching program graduates